Cinewright™Contact support
Tell us which app and device you use, and what happened. A screenshot helps.
Support
How can we help?
Write to us at support@getcinewright.com. A real person reads every message.
Ways to get help
In the apps
Report a Problem
On Mac: Help ▸ Report a Problem…
On iPhone and iPad: Tools ▸ Help & About ▸ Report a problem
You read the whole email first and choose which details go with it. Nothing is sent until you press Send.
In the apps
Suggest a Feature
On Mac: Help ▸ Suggest a Feature…
On iPhone and iPad: Tools ▸ Help & About ▸ Suggest a feature
Tell us what you’d like Cinewright to do. Every suggestion is read.
Guides
The guide is built into each app
Every app has a full guide in all 16 languages, and it works offline. On Mac, open Help or press ⌘?; each screen’s ? button opens its own page. On iPhone and iPad, open the guide from Tools ▸ Help & About, or tap a screen’s ?.
Questions
When can I get Cinewright?
The suite is coming to Kickstarter in early 2027. Join the list to hear first about the launch and the release date.
Do I need an account or an internet connection?
No. There is no account and no sign-in, and the apps work offline for as long as you need. A few optional features use the internet when you use them, such as a weather forecast, map lookups and iCloud sync. See the privacy policy.
Is it a subscription?
No. Cinewright is bought once, with no subscription. CW Office for iPad and Cinewright Reader are free.
Which devices does it run on?
Cinewright Budgeting and Scheduling and the Reader run on the Mac. CW Office runs on iPad. Cinewright runs on iPhone and iPad, with an Apple Watch slate remote. Some tools need LiDAR, an iPad with USB-C or Apple Intelligence. Windows and Android versions are in development, with no date yet.
Which languages does it speak?
Sixteen: English, French, Spanish, German, Italian, Brazilian Portuguese, Dutch, Polish, Russian, Turkish, Arabic, Hindi, Japanese, Korean, and Simplified and Traditional Chinese. Each app’s guide is in all of them.
Where is my work kept?
On your own devices, and in any folder or iCloud account you choose. We never see it. Each app keeps automatic safety copies, and deleted items wait 30 days in Recently Deleted.